DOCUMENT ENCLOSED WALLETS - PLAIN & PRINTED A7, A6, A5, A4 & DL
How can I pay for my order?
All major credit / debit cards.
There is no processing fee for debit or credit card payments.
You may be required to enter a Verified by Visa / Mastercard password in order to confirm payment. If you have a query about this please contact your bank or card issuer.
If you would like to pay via PayPal, simply select PayPal as the payment method on our order form. When you submit the order form, you will be transferred to PayPal to complete your payment.
Cheque or BACS
Select this option on the payment page and our bank details will be displayed when you complete the order. Please be aware that your order will not be dispatched until payment clears.
You may apply for a credit account but a minimum monthly spend would need to be achieved* (*Terms apply*)
When do I make payment for standard online orders?
For standard online orders, we require payment prior to dispatching your goods. If you are making payment by debit or credit card, you will be asked to enter your card details as you checkout.
I am making a purchase for a business, can I open a credit account?
Yes. We offer credit account facilities to registered businesses, charities or public sector bodies with published accounts.
How will I receive an invoice?
We will attach the invoice to your goods in a documents enclosed wallet. Also you will be automatically emailed an order confirmation after you finish placing your order.
Can I get a copy of an invoice for a past order?
An invoice will be emailed to you, and a paper copy will be attached to your delivery. However if you need a further copy invoice please contact our sales team directly at firstname.lastname@example.org
Total Packaging Ltd Online offer a fast delivery service on all products on our website.
All orders over the value of £19.99 or 2kgs in weight are sent via 24 hour courier usually shipped the same working day depending on stock availability.
You will receive SMS tracking notifications throughout your parcels journey to keep you informed of the expected delivery time.
Any orders below £19.99 or 2kgs are sent by standard Royal Mail post which normally takes 2 to 3 working days for delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.